Refund policy

Core Policy: No Returns/Exchanges for Non-Defective Orders

  • Print-on-demand items are unique and produced upon order, so returns or exchanges for change of mind, wrong size, wrong color, or ordering mistakes are not supported.

Defective or Damaged Items

  • Within 30 days of delivery, if an item is damaged, misprinted, or has a manufacturing defect, you can submit an issue.

  • Required: a clear photo (or video) showing the problem. No need to return the item.

  • Statement Smiles offers either a free reprint or a refund 

Delivery Failures or Lost Packages

  • If delivery fails due to an incorrect or incomplete address, Statement Smiles may offer:

    • A paid reprint, or

    • A partial refund.

  • If the item is deemed lost in transit, you may be eligible for a reprint or refund.

Reporting the Issue: How It Works

  1. Log into your www.statementsmiles.com and go to the contact us tab.

  2. Select the affected order → click Submit issue.

  3. Choose Request refund or Request reprint, select issue type, and upload photo(s)/video(s).

  4. Track the request—status updates will show as Pending → In Progress → Resolved.

Policy Highlights Table

Scenario Eligible for Reprint or Refund? Notes
Wrong size, color, or changed mind No These are not covered.
Defective, damaged, misprint, or manufacturing errors Yes Must be reported within 30 days with photo/video evidence.
Delivery failed (e.g. wrong address) Possibly Options: paid reprint or partial refund.
Item lost in transit Possibly Refund or reprint may be provided.

Bottom Line

  • Non-defective returns (e.g., size/color mistakes or buyer's remorse): not accepted.

  • Defective or damaged items (reported within 30 days): eligible for free reprint or refund with evidence.

  • Delivery-related issues: partial refunds or reprints may be available.

  • Always submit your request via the portal, with clear photos or video.